Shipping policy

Cycle Wyze Shipping Policy

At Cycle Wyze, we are committed to delivering your order in a timely and efficient manner. Please read our shipping policy carefully to understand how we handle shipping and delivery.

1. Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 3-7 business days.
  • Expedited Shipping: Estimated delivery within 1-3 business days.

Please note: Delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather disruptions.

3. International Shipping

We define “international shipping” as any shipment delivered to a destination outside of the United States. Currently, we ship to select international locations, and the associated shipping fees and estimated delivery times will be shown at checkout. For certain destinations, we offer a Delivery Duty Paid (DDP) option, which means all applicable customs fees, duties, and taxes are collected upfront, helping to streamline your delivery experience. If DDP is not available for your location, you will be responsible for any additional customs charges or taxes that may apply.

4. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your shipment. Please allow up to 24 hours for the tracking information to become available.

5. Shipping Destinations

We ship domestically within the United States, and to select international destinations. If your location is outside our current shipping zones, please contact us to inquire about availability.

6. Shipping Issues and Delays

While we strive to meet our delivery estimates, delays can occasionally occur. If your order has not arrived within the expected delivery time, please contact our customer service team at Help@CycleWyze.com for assistance.

7. Damaged, Lost, or Missing Orders

If your order arrives damaged or is lost in transit, please contact us immediately with your order details and any relevant photos. We will work with the carrier to resolve the issue and, if applicable, send a replacement or issue a refund.

8. P.O. Boxes and APO/FPO Addresses

We currently do not ship to P.O. Boxes, APO, or FPO addresses. Please provide a physical address for all shipments.

9. Changes to Your Order

Once an order has been shipped, it cannot be modified or canceled. If you need assistance with your order, please contact us as soon as possible, and we will do our best to assist you.

10. Contact Us

If you have any questions about your order or our shipping policy, feel free to contact us at Help@CycleWyze.com.